Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

To start a return, you can contact us at admin@virgilbrooks.com. Please note that returns will need to be sent to the following address: 

Airpod Replacement Store

1846 1st Street

Idaho Falls, ID 83401

We’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at admin@virgilbrooks.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and start a return or replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Upon return and inspection you’ll be automatically refunded on your original payment method within 1 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.